Frequently Asked Questions
Why should I use Pride of East Africa Cleaning Pros?
Pride of East Africa Cleaning Pros has been providing Kenyans with flexible and reliable residential cleaning services since 2015, we have cleaned hundreds of homes a week for nearly five years by now we perfected our formula for great service. We know that you’re an individual with circumstances that are entirely unique to you. We help you identify what your needs are, and then we provide you with services that have been specially tailored just for you.
How do I know I can trust the people you send to my home?
We are very particular about who we hire, every employee undergoes a rigorous screening process that includes extremely through criminal background checks. Our Employees are all given top notch training to meet our demanding standards, and we regularly conduct quality inspection checks. Trust is a vital component of our business. We pride ourselves on having earned the trust of hundreds and hundreds of customers throughout the many years of our company success.
How do I get started?
It’s as easy as giving us a call! The first thing we do is visit your home to discuss your individual cleaning needs and give you a free estimate, Second option you can send us a what’s up video of your house indicating areas to be cleaned, cleaning Services to be offered. Together we will create a work order tailored to your specific requests, and you will be provided with a copy. This is not a contract, but merely another way to guarantee you our personalized consistent and timely service.
How often should I have my home cleaned?
Pride of east Africa cleaning pros offers regular office and residential cleaning on a weekly, bi-weekly and monthly basis. In addition we are available for special one-time cleans. These includes move in/out , deep cleans, new construction clean up,, and occasional maintenance cleans for customers that just need a little extra help.
Do I have to sign a contract?
No. There are no contract to sign. We are happy to earn your business each time we clean.
Do I have to be home when a cleaner comes?
You do not need to be home, although of course you are welcome to be. Many of our customers provide us with a key to their home. We keep your keys and access information extremely secure.
Will I always have the same cleaner?
We want you to enjoy the kind of continuity in your service that allows you to never think twice about it. We make every effort to send the same cleaner to your home for each visit. Our goal is provide you with consistency no matter what.
How do you execute your duties?
We begin our relationship with you by visiting your home or office and create a customized work order for your needs, so that you can always count on receiving the same great, personalized service to which you are accustomed.
Do you guarantee your work?
Absolutely. We have a 100% satisfaction guaranteed policy. Our goal is to give you the best cleaning possible each time. If something is not done to satisfaction, call us within 24 hours and we will correct it for free, or give you a credit on your next clean.
How do I pay for my cleaning?
Payment is due the day the service is performed. You may pay by cheque, Visa card, MasterCard, M-pesa, Pay bill number provided. No direct cash will be paid to employees.
Should I tip my cleaner?
Tips for our cleaners are neither expected nor required. Leaving them a simple note letting them know how well they did will mean a lot to them. Our cleaners want to know that their work met or exceeded your expectations. However, if you do wish to leave a tip. Please place it on a kitchen counter.
Can I hire one of your cleaning professionals directly?
Our employees are not available for direct hire. A great deal of time and resources is put into hiring our staff. Each employee signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for period of one year.